Refund policy
Last updated: September 4, 2026
This Refund Policy applies to purchases from Spartan Fitness Commercial, a division of Spartan Athletic Products Ltd. Commercial equipment is often ordered, configured and delivered for a specific facility, so the accepted quotation, sales order or invoice for your project forms part of this policy. Where that written agreement sets different return, cancellation or refund terms, the written agreement controls.
Adding equipment to a shortlist or requesting a quotation does not place an order, reserve inventory or create a payment obligation. An order is formed only when the quotation or sales documentation is accepted and any required deposit is received.
Return Authorization
All returns require prior written authorization from Spartan Fitness Commercial. Please do not ship or deliver equipment to a showroom, warehouse or service location before you receive return instructions.
Stocked Products
Returns on standard stocked products within 15 days of delivery are accepted if the product is in its original package, unopened, unassembled and not used, with the original invoice or order reference. Approval is subject to inspection. We may issue a refund or an account credit.
Beyond 15 days, account credit or exchange may be available at the discretion of the commercial manager, and a restocking charge of up to 20% may apply.
Quoted and Delivered Orders
Where the accepted quotation does not state otherwise, a return request on a quoted order must be made within 30 days of the invoice date. The product must be unopened, unassembled and unused, and accompanied by a copy of the original invoice.
Shipping, freight, delivery, installation and site-work charges are not refundable. The customer is responsible for return freight, insurance and safe packaging, and Spartan Fitness Commercial is not responsible for damage in transit on a customer-arranged return.
Opened or used product returned within 30 days requires approval and carries a minimum 25% restocking fee, plus any inspection, repair or repackaging cost.
Non-Returnable Items
The following are final sale:
- Special-order, custom, configured and made-to-order products;
- Products that have been assembled, installed, used or altered;
- Floor models, reconditioned, clearance and discontinued products;
- Hygiene-sensitive items including mats, heart rate monitors, gloves and bands;
- Deposits on special or custom orders once the order has been released or costs have been committed;
- Shipping, freight, delivery, installation, assembly, site work and other services already performed; and
- Any product identified as non-returnable in the quotation, sales order or invoice.
Cancellations
Cancellation requests must be made in writing. Approval and any refund depend on the status of the order and the costs already committed, including supplier, freight, customization and service costs. Special and custom orders cannot normally be cancelled once released to the manufacturer.
Damage, Shortages and Warranty
Note any visible freight damage or shortage on the delivery record and report it to Spartan Fitness Commercial as soon as possible. Do not discard packaging or damaged components until instructed. Product defects and warranty claims are handled separately under the applicable manufacturer's warranty and the terms of the accepted quotation.
Refund Processing
Approved refunds are issued to the original payment method. Processing times vary by financial institution. Refunds on cheque or electronic-transfer payments are returned by the same method to the account of record. Where appropriate, and with the customer's agreement, we may issue an account credit or a replacement instead.
Contact Information
To request a return, cancellation or refund, contact Spartan Fitness Commercial at info@spartanfitness.ca or +1 403 966 5262. Please include your quotation, sales order or invoice number.